The IRCTC helpline numbers are set up to help passengers in need to complaint for railway and ensure their safety and security.
From IRCTC complaint for food to cleaning request and ticket booking to refund and cancellation, you can call helpline numbers of IRCTC any assistance.
Read on to know all about IRCTC customer care number
Check Out: Toll-Free CM Helpline Number
Below listed are the 24×7 IRCTC toll-free Number you can use to make any railway enquiry. The below listed IRCTC customer care numbers can be reached from anywhere in the country.
| Toll-Free Number | Services |
|---|---|
| 1323 | e-catering |
| 138 | Grievance |
| 1800-111-139 | General Enquiry |
| 1800-111-322 | Railway Police |
| 1800-11-1321 | Catering related suggestions & Complaints |
| 155210 011155210 | Vigilance |
| 182 | Child & Women Safety |
| 1512 | Zonal Railway Police |
| 1098 | Missing Child Helpline |
| 139 | PNR enquiry Cancellation Fare Related Query Seat Availability Current Train Running Position |
Here is the helpline no of IRCTC for air ticket booking and IRCTC tourism. International and domestic passengers can use the IRCTC customer care number.
| Service | IRCTC Helpline | |
|---|---|---|
| Air Ticket | 1800-110-139 0755-6698100 0755-4090400 | flights@irctc.co.in |
| Tourism | 1800-110-139 0755-6698100 0755-4090400 | tourism@irctc.com |
| Maharajas’ Express | +91 97176-35915 | maharajas@irctc.com |
| Buddhist Train | +91 97176-48718 | buddhisttrain@irctc.com |
Below listed are the Zonal complaint number for Railway. You can use the below helpline no of IRCTC to get answers to your queries.
Find below FAQs on helpline no of IRCTC. From IRCTC complaint for food to parcel complaint, you can find answers to every questions below.
Rail Enquiry is the railway enquiry app. To download, Android users click here and iOS users click here.
You can find live train running status, cancel tickets or find information about special trains and cancelled trains on the app. Railway news and updates are also available on the app.
You can call the toll-free number 139 for IRCTC ticket cancellation and refund related queries. Here are more numbers you can use for IRCTC refund related queries:
Language: English & Hindi
Email for cancellation and refund of tickets booked through the IRCTC site/app:
I-tickets/e-tickets : care@irctc.co.in
E-tickets : etickets@irctc.co.in
Indian Railway’s women helpline number is 182. For child safety too you can call this helpline no of IRCTC.
Indian Railway has launched the nationwide helpline – 182 to ensure the security of passengers. You call helpline no of IRCTC to report malpractices or any exploitation by touts.
1800-1805-321 is the railway pension helpline. All central government employees can contact this number for any pension related queries.
For any medical help, you can call the railway toll-free helpline 139.
You can send your IRCTC feedback at +91-9717630982. Indian Railways will take a note of suggestions.
Below listed are the IRCTC email ids:
E-ticket cancellation: etickets@irctc.co.in
1. I-tickets/e-tickets: care@irctc.co.in
2. Tourism queries: tourism@irctc.com
3. Buddhist Train: buddhisttrain@irctc.com
4. Air ticket related queries: flights@irctc.co.in
5. Maharaja Express: maharajas@irctc.com
The IRCTC complaint portal is RailMadad, A Grievance Redressal Mechanism. From registering complaint to tracking the status. you can do a lot more on the IRCTC complaint portal
The helpline no of IRCTC 139 is available in 12 Indian languages. You do not need a smart phone to dial and register a complaint using 139.
Below given are the options you will find when you dial 139 Indian Railway helpline.
Press 1 for queries related to medical assistance and security. You will be connected to a call center executive
Press 2 for information related to:
1. PNR status
2. Accommodation
3. Train arrival and departure
4. Fare enquiry
5. Ticket booking and cancellation
6. Wake up alarm and destination alert
7. Meal booking
8. Wheel chair booking
Press 3 to making complaints related to catering
Press 4 for any general complaints and queries
Press 5 if you have a query related to vigilance
Press 6 to get help if you met with an accident
Press 9 to know the status of your complaints
Press * to talk to an executive
The IRCTC refund compliant email id is care@irctc.co.in. You can email to this id for any of your I-tickets/e-tickets related queries.
139 is the IRCTC parcel complaint number. You can also raise your parcel complaint on RailMadad website. For parcel booking and other related services, click here
To raise IRCTC complaint for food, dial toll-free helpline number of IRCTC -139 and press 3 to register IRCTC complaint for food.
You can also register any IRCTC related complaint on the RailMadad website.
To raise IRCTC complaint for cleaning complaint, you can visit Coach-Mitra and raise your cleaning request.
You can also raise IRCTC complaint for cleaning by sending SMS to 9821736069 or 9821736069
Number to SMS – 9821736069
Format – OB< Space >< Service Code >< Space >< 10-digit PNR number>< Space >< Description >
Example – OB T 2945014563 Toilet choked
Number to SMS – 9821736069
Format – OB< space >< service code >< space >< 10 points PNR No. >< space >Example – OB T 2945014563 Toilet choked
More Helpline Numbers
This website uses cookie or similar technologies, to enhance your browsing experience and provide personalized recommendations. By continuing to use our website, you agree to our Privacy Policy
Functional Functional Always activeThe technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences PreferencesThe technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics StatisticsThe technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing MarketingThe technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.